Instructions for Training Your Spam Filtering in Plesk

1. Go to https://vsrv1.gtp.com.au:8443/login.php3
2. Login with your Plesk username and password. You may need to request this from GTP.
3. Click on "Mail Accounts" icon.
4. A List of email accounts will appear.
5. Click on the email account you wish to train for Spam Filtering.
6. Click on the "Spam Filter" icon.
7. Click on the "Training" Tab.
8. A page will appear and hopefuly a list of email addresses which wil need to be marked as being SPAM and not spam.
9. Tick the checkbox next to items you believe are SPAM and then Click the "It's Spam!" icon
10. Also Tick items which are definitely not spam and click "It's not SPam" icon.
11. Do this for a few weeks from time to time

Instructions For Setting Up A White List

A white list is a set of email addresses that you want to allow to send emails to you. With a white list you can also set up generic emails that will not be flagged as SPAM

1. https://vsrv1.gtp.com.au:8443/login.php3
2. Login with your Plesk username and password. You may need to request this from GTP.
3. A Screen will load in.
4. Click on "Mail Accounts" icon.
5. A List of email accounts will appear.
6. Click on the email account you wish to train for Spam Filtering.
7. Click on the "Spam Filter" icon.
8. Click on the "White List" Tab.
9. A page will appear and hopefully a list of email addresses which you have already white listed.
10. Click on "Add Addresses" to add in more good email addresses.
11. A blank box will appear and you can enter in email addresses on each new line that are good.
12. You can also use wildcards so that *@gtp.com.au will allow all emails from anyone or any address at the gtp.com.au domain. Sometimes wildcards will allow spam email to get through as often spam email is sent by spoofing a legitimate domain name. This is something you just have to live with.
13. You can also import from a file which is great for getting in all your contacts in one go from Outlook. You will need to export your Outlook email addresses first and save as a text file

Instructions for Exporting Email Addresses from Outlook

In Outlook...

1. Click File
2. Import and Export
3. Export to a file
4. Comma Separated Values (Windows)
5. Locate the contacts folder in the list and click on this to highlight it
6. Click Next
7. Use the Browse button and select Desktop to save the exported file
8. Change the file name if you want
9. Click Next
10. Click Finish
11. The file will be exported
12. Go to your desktop
13. Find the file and double click on it and it shoudl open in excel (hope you have it)
14. Once in excel you will need to delete all columns except the ones containing email addresses
15. Delete all columns except the one containing the most email addresses
16. Now Sort by clicking on Data>>Sort and sor by appropriate column
17. Remove any rows with bad data
18. Save as "whitelist.csv"

Mass Importing White List in Plesk

Click on "Add Address" to White List from White List Tab, click on browse and browse for the whitelist.csv file.

Click OK at the bottom of the page and you should see all email addresses in the list.

It seems that it only takes a maximum of 100 email addresses or entries into the whitelist which is rather disappointing.