Articles for Email Troubleshooting

Fixing Outbound Email on iPhone

Support Article ID: 124534

Fixing Outbound Email on iPhone

If your inbound email is working but your outbound email is not then you probably typed your password in wrong for outbound and did not set the port to 587.

To Fix

  • Click ON Settings
  • Mail
  • Account
  • tap on your email account
  • tap on SMTP
  • primary server should be OR and say on
  • tap on it
  • Confirm settings are as below
    • Hostname:  OR   (WHere yourdomain is changed to your domain - or just use if you are a client)
    • username: your email address
    • password: your password  
    • Use SSL  (Can be on)
    • Authentication: Password
    • Server Port: 587
    • Tap Done (Top Right Hand Side) to save settings
    • Go and open email and see if you can send an email.  If you here the swoosh sound then your email is sending.
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Email Help for Microsoft Outlook

Support Article ID: 88566

How to change your settings to delete email off your server

for pop email setup's. 

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Dealing with Spam

Support Article ID: 81149

Tactics and filtering instructions on how to deal with email spam.

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Multiple Emails

Support Article ID: 80749

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My Email isn't working

Support Article ID: 80748

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One Computer or Device is Getting Email and Not Another

Support Article ID: 80750

This Support Article Covers if you are getting two emails

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